ENA WebSafe Administrator Guide

From ENA Help
Jump to: navigation, search

Contents

Client Management



Policy Management

You adjust your ENA WebSafe policy settings in the Policy Management area.

You block or allow an entire list of websites in a specific category in Blocking by Category. For example, turning the social media category to ON, will block access to Facebook.com, Twitter.com, YouTube.com, etc.

You add an override to make an exception for individual urls within a category. For example, if you would like to block all social media sites except for YouTube, you turn blocking 'ON' for the Social Networking Category, and then add an override allowing YouTube.com.

To filter HTTPS (secure) webpages, you turn HTTPS Filtering ON.

click to enlarge

Blocking by Category

Websites are grouped into specific categories by content.


To block or allow all the websites in a category, use the ON/OFF toggle button in the Blocking by Category area at the bottom of the page.

Once you make a change to a category, click Update and click OK in the dialogue box that appears.

click to enlarge


Overrides

Overrides block a specific URL in an allowed category, or allow a specific URL in a blocked category.

Overrides List

Any URL you have specifically blocked or allowed in an ENA WebSafe policy appears in the Overrides List. click to enlarge


Export Overrides

Click Export Overrides to export the list to a CSV file. click to enlarge


Add Overrides

You can add an override for a single URL or multiple URLs at once.

Single

To add an override for a single URL, click the Single tab, then do the following:
  1. Select URL from the Type drop-down menu.
  2. Enter the URL to override in the Add an Override field.
  3. Select Block or Allow from the Override Action drop-down menu.
click to enlarge


Bulk

You can add overrides for a batch of URLS by typing or copying a list into the URL List area or by uploading a CSV file under the Bulk tab.


URL List
  1. Click the Bulk tab.
  2. Type or copy your list of URLs (one per line) in the URL List area.
  3. Select Block or Allow from the Override Action drop-down menu.
  4. Click Add.
click to enlarge

Note.png The list of URLs entered in the Override area must be ALL block or ALL allow.


Upload a CSV File
Prepare the CSV File
In Excel:
  1. Enter URLs in Column A.
  2. Enter Block or Allow in Column B.
  3. Save the file.
click to enlarge


In Plain Text Editor:
  1. Enter each URL on a separate line followed by a comma and either Block or Allow. Do NOT add a space after the comma.
  2. Save the data in the CSV file format.


click to enlarge
Upload the CSV File
  1. Click Browse.
  2. Locate and select the CSV file you created.
  3. Click Upload.
click to enlarge
click to enlarge
  1. The Bulk add URLs box containing the URLs imported displays. Errors are indicated in red and denoted with an (!) icon.
  2. Correct any errors.
    • Hover your curser over the (!) icon for information about an error.
    • Click Edit to make changes to a URL. Click Save when done editing.
    • Click the (X) icon to delete unwanted or duplicate URLs.
    • Click Revalidate. If new validation errors are shown, repeat until all errors are resolved.
click to enlarge


Note.png URLs with errors will not be added to the policy.


Complete the Bulk Add Process

Click Add to complete the bulk add process.

click to enlarge



HTTPS Filtering

When enabled, this feature allows you to block access to HTTPS (secure) webpages based on your policy settings. Secure websites are categorized in the same way HTTP websites are categorized. When HTTPS filtering is turned on, your category settings apply to both HTTP sites and HTTPS sites. Therefore, sites like https://playboy.com and http://playboy.com are both categorized as pornography and blocked if your policy is configured to block pornography.

Secure websites are categorized based on the root site name or IP addressInternet Protocol address. Numerical label assigned to each device (e.g., computer, printer) participating in a computer network that uses the Internet Protocol for communication. instead of the entire path. As a result, if HTTPS filtering is enabled and HTTPS://YouTube.com is blocked, all videos hosted on HTTPS://YouTube.com will be blocked. It is not possible to unblock specific videos within YouTube because everything except the main domain name is encrypted and cannot be read by the filter.



To enable HTTPS Filtering move the slider so ON displays.

To disable HTTPS Filtering move the slider so OFF displays.

Once you make your selections, click Apply to save your changes.

click to enlarge


Note.png When HTTPS filtering is enabled in ENA WebSafe Prime, it is not possible to use Authorized Override to access a blocked HTTPS site.



Using Pre-Authentication to Access Blocked HTTPS Web Sites


Note.png The pre-authentication feature is available in ENA Websafe Pro only.


If an HTTPS site is blocked, it may return a block page. To prevent this, you may pre-authenticate your browser session to avoid HTTPS sites from being blocked, assuming your credentials allow you to access the site.
If you receive such an error, take the following steps to access the HTTPs site.

  1. Open a new tab in your browser.
  2. Go to block.ena.net.
  3. Enter your credentials when the ENA WebSafe log in screen displays.
  4. Return to the original tab you opened where the error message displayed and refresh your screen, or open a new tab and reenter the URL.
  5. The blocked page displays


Stop.png After you have authenticated (or logged in), you must leave the block.ena.net tab open in your browser in order to avoid seeing error messages associated with blocked HTTPS sites.



URL Lookup

URL Lookup shows you how a specific URL is categorized according to your Content Filtering policy.



Locating URLs

  1. Select URL Lookup under Client Management in the left navigation bar.
click to enlarge
  1. If your community has multiple content filtering policies, select the appropriate policy from the Policy drop-down menu at the top of the URL Lookup screen.
  2. Enter or paste one or more URLs in the URL(s) box.
  3. Click Search to look up the URLs you entered in the text box. To clear the text box, click Reset.
click to enlarge


Invalid URLs

If a URL cannot be validated, you receive an Invalid URLs notification.

Edit the URL to make it valid and click Save.

Delete the URL to remove it.

When you are finished, click Continue.

click to enlarge


URL Lookup Results

URL - The URL you looked up.

Status - Tells you if the URL is Blocked or Allowed.

Status Decided By - Indicates the reason the URL was blocked or allowed. Reasons include:

  • Policy Categories Check - The status of the URL is determined by your policy's setting for the Category to which it belongs. For example, facebook.com will be blocked if your policy blocks the Social Networking category.
  • Global List - Global List is an ENA-managed filtering list applicable to all customer policies.
  • Local List - The Local List is based on overrides you add. For example, if the Social Networking category is blocked, but you create and override for YouTube.com, the status of YouTube.com is decided by your Local List.

Click the information icon (!) to the left of each entry in the Status decided by column for more details on why the URL was blocked or allowed.

click to enlarge
Categories - How the URL is categorized.



Actions - This column includes actions you can take in relation to the URL.

  • If the URL is blocked, you can choose to allow it.
  • If the URL is allowed, you can choose to block it.
  • You can elect to apply the action (block or allow) to all of your filtering policies at once.

Blocking and Allowing a Single URLs

  1. Check the Status column to see if a URL is blocked or allowed.
  2. To block an allowed URL, click Block at the end of the row in the Actions column. To allow a blocked URL, click Allow.
click to enlarge

Blocking and Allowing Multiple URLs

To block or allow multiple URLs at once. Click the check boxes to the immediate left of the URLs you want to override. Notice that a new set of actions display at the bottom right of the lookup results.


Blocking and Allowing URLs for Multiple Content Filtering Policies

  1. If your organization has multiple Content Filtering policies, apply the change to all policies by checking the Apply to all my policies box.
click to enlarge
  1. Click Allow or Block in the Actions column.
  2. Click Apply Changes to save your changes.
  3. Cancel your changes by clicking Undo on the same row as the URL or by clicking Revert at the bottom of the page.
click to enlarge
  1. If you apply your changes, the Override URLs box displays.
  2. To override the selected URL(s), click Override.
  3. To cancel the override, click Cancel.
click to enlarge

When you click Override,you may see an information icon (!) in the Status column. This means that there is more information available about your override. It's possible that WebSafe encountered a problem with your override. Click the icon to view the information. If you need help, contact ENA's Customer Technical Assistance Center (CTAC) by phone at (888) 612-2880 or via email at support@ena.com.

click to enlarge


Note.png HTTPS Filtering must be enabled in order to block HTTPS URLs.


Audit

The Audit report includes information regarding changes to your content filtering policy, such as:

  • Content filtering overrides
  • Category changes
  • Changes to HTTPS filtering

If you have multiple policies, select the policy you would like to view.



Accessing the Audit Report

The Audit report can either be accessed directly from the Navigation Bar under Client Management or after altering the content filtering policy.
After altering your content filtering policy, a dialog box will display asking if you wish to view the Audit report. To do so, click View Audit.

click to enlarge


Exporting the Audit Report

You can export a CSV copy of the Audit report to view your policy's entire change history.

  1. Access the Audit report.
  2. Click the Export search records icon.
  3. The CSV version of the Audit report will export. The exported report reflects all changes to your content filtering policy and contains the same details as the on-screen report.
click to enlarge


Audit Report Contents

The ENA WebSafe Audit report contains all changes made to your policy's content filtering. The Audit report is organized in columns. The contents of each column are described below.

Job ID Number - The Job ID Number is a unique identifying number for a specific content filtering policy change. If you need support, be sure to have this reference number available before contacting ENA's Customer Technical Assistance Center (CTAC).

Initiated On - This column shows the date and time the change was started.

Updated On - This is the date and time the change was completed. There may be a minimal delay while the change completes. Any delay is based on your network speed and demand. The change will not display in the Audit report until it is completed.

User - The username of the person initiating the change is displayed in this column.

Status - Shows whether the job has ended in completion, an error, or is pending.

click to enlarge


Filtering the Audit Report

It is possible to filter the Audit Report based on change status.

Select Pending, Completed, or Error from the Status drop down menu. Changes with the selected status will then display.

click to enlarge


Request Review


Note.png Request Review is a feature of ENA WebSafe Prime only.


Users can request that blocked sites be unblocked. Those requests can be reviewed and managed here.
If a user in your organization attempts to access a website blocked by content filtering, a screen similar to the one below displays.


WebSafeUserRR1.jpg

Users can request that the website be reviewed by clicking Request Review and completing the Request Review form.

If you do not wish to review these requests, you have the option of directing these requests to ENA, where the Customer Technical Assistance Center will make the block/allow determination.



Viewing Requests

Use the Navigation Bar to access the list of requests that have been submitted by users in your organization. click to enlarge
All pending review requests display. You can toggle between Pending requests and those that have been resolved. To view resolved review requests, click the History tab at the top of the review list. Display pending requests by clicking the Pending tab again. click to enlarge


Searching and Filtering Requests

Pending Requests

Select the Pending tab at the top of the review list. You can filter pending requests by the following fields.

Submission Date (Start) - Enter the date the review request was submitted or select it from the calendar. Search results will include review requests submitted on the date you enter as well as any previous date.

Submissions Date (End) - Enter the date the review request was submitted or select it from the calendar. Search results will include review requests submitted on the date you enter and any date before the date you enter.

E-mail - Search results include review requests created using the e-mail address you enter.

User Name - This is the username of the person who submitted the request.

Request Action - Select Block from the drop-down menu.

Status - Select Pending Review or Directed to ENA from the drop-down menu.

URL - Search results will include any review requests for the URL you enter.



Request History

You can filter resolved requests by using any of the fields at the top of the page. The fields on the History tab are similar to those on the Pending tab, but there are some differences. Be sure to select the History tab at the top of the review request list.

Submission Date (Start) - Enter the date the review request was submitted or select it from the calendar. Search results will include review requests submitted on the date you enter and any date thereafter.

Submissions Date (End) - Enter the date the review request was submitted or select it from the calendar. Search results will include review requests submitted on the date you enter and any date before the date you enter.

E-mail - Search results will include review requests created using the e-mail address you enter.

User Name - This is the username of the person who submitted the request.

Request Action - Select Block or Allow from the drop-down menu.

Status - Select Complete or Unverified Request from the drop-down menu.

URL - Search results will include any review requests for the URL you enter.

Handler Username - This is the username of the person who resolved (blocked/allowed) the request.

Resolution - Select Approved or Denied from the drop-down list.



Processing and Resolving Review Requests

You can approve requests, deny requests, or direct them to ENA for resolution.


The Review Request Table

Request Number - When a request is submitted, it is automatically assigned a ticket ID number.

Name - The name of the person who submitted the review request.

Email - The e-mail address of the person who submitted the review request.

Phone - The phone number of the person who submitted the review request.

Site - The policy for which the review request was submitted.

Request Type - The review request submitted will ask that a site be blocked or allowed. This column reflects their request.

URL - This is the URL for the site for which the customer submitted the review request.

Submission Time - This reflects the date and time the review request was submitted.

Status - Pending Review means the request is awaiting review. Directed to ENA means that the request has been forwarded to ENA's CTAC for review. You can change your Request Review settings to automatically forward all review requests to ENA, or you can manually forward requests one at a time.

Category - Information in the Category column indicates how the site in question is classified for content filtering purposes.

Details - Click View to see all available information regarding a review request.



Approving Requests

  1. To approve a requests, click the Approve icon on the far right side of the review request in the table
click to enlarge
  1. The Confirm request override approval box displays. If you are sure you want to approve the override, click Apply. If not, click Close.
click to enlarge
When you click Apply, the status changes to Complete, and the request is moved from the Pending table to the History table. The URL is added to the Overrides list for your policy.


Denying Requests

You can deny a single request, multiple requests, or all requests at once.

Denying a Single Request

  1. To deny a single request, click the Deny icon on the far right side of the table.
click to enlarge
  1. The Confirm request override denial box displays. If you are sure you want to deny the override, click Apply. If not, click Close.

The request will be moved from the Pending table to the History table.

click to enlarge


Denying Multiple Requests

  1. Check the box to the left of each request you wish to deny.
click to enlarge
  1. Click Deny selected at the bottom right of the table.
  2. The Confirm request override denial box displays. If you are sure you want to deny the overrides, click Apply. If not, click Close.


    The request will be moved from the Pending table to the History table.

click to enlarge


Denying All Requests

  1. Check the box to the left of the column headings in the table. The boxes to the left of every review request will be checked.
  2. Click Deny selected at the bottom right of the table.
click to enlarge
  1. The Confirm request override denial box displays. If you are sure you want to deny the overrides, click Apply. If not, click Close.

The request will be moved from the Pending table to the History table.

click to enlarge


Directing Requests to ENA

  1. To direct a request to ENA, click the Direct to ENA icon on the far right side of the table.
click to enlarge
  1. In the box that displays, click OK to send the request to ENA for processing.

The status of the request will change from Pending Review to Directed to ENA, and it will remain in the Pending table.

click to enlarge


Promoting a Request from History to Pending

  1. Open the request review table.
  2. Select the History tab.
  3. Click the Promote to Pending icon in the far right column of the History table.
click to enlarge
  1. A dialog box will display. If you are sure you want to promote the request to pending, click OK. If not, click Cancel.

click to enlarge
  1. The request will be moved to the Pending table. You will see a dialog box similar to the one below in the top right corner of the screen.

click to enlarge


Request Review Settings

Request Review Settings allow you to automatically direct all review request to ENA and to specify a verified domain. click to enlarge


Directing Review Requests to ENA

Ticket Tracker defaults to allow you to make block/allow decisions for your organization. However, you can adjust Ticket Tracker settings to automatically direct review requests to ENA's CTAC to make block/allow determinations.


  1. Click the Direct to ENA slider so that Yes displays.
  2. Click Apply to save your changes.
click to enlarge


Note.png If you manage multiple polices, be sure to select the appropriate policy from the drop-down menu at the top of the page.


Specifying a Verified Domain

A verified domain is used to help filter out inappropriate requests. ENA WebSafe's Request Review will only accept review requests from e-mail addresses with the designated domain.
  1. Enter the domain your organization uses in the Verified Domain field.
  2. Click Apply to save your changes.


Authorized Override Token Dispenser


Note.png The Authorized Override Token Dispenser is a feature in ENA WebSafe Prime only. It is turned on by default for libraries, and may be turned on by request for schools and other ENA WebSafe Prime customers.


The Authorized Override (AO) Token Dispenser allows you to create single-use usernames and passwords to access content normally blocked by content filtering.
These credentials can be used for up to 90 minutes or until the browser window is closed. Once the username and password have been used, they cannot be used again.
As with any AO username, two emails are sent to specified individuals in connection with the user of a single-use username.

  • An immediate notification when a user logs on to AO
  • A daily summary report of each username’s activity


Introduction

The Authorized Override Single-Use Username and Password Dispenser service allows you to dispense and manage single-use usernames and passwords. The user interface and its features are detailed below.
  1. Dispense - Automatically creates a single-use username and password.
  2. Username and Password - Displays the single-use username and associated password.
  3. Status - Displays only the status of the single-use usernames and passwords created by the dispensing user.
    • Dispensed
    Usernames that have been issued but not used.
    • Logged in
    Usernames currently in use.
  4. Delete - Removes selected usernames/passwords from the display. Selected usernames that are currently in use will be logged out.
  5. Refresh List - Updates the status of usernames.
  6. Logout - Logs out the selected logged in username and removes it from the list of dispensed usernames/passwords.
  7. Print - Prints the username and password in a format that is easy to read and distribute to users.
  8. Email - Emails the username and password to a designated user.
Click to enlarge


Dispensing and Managing Usernames

You must have access to the Authorized Override service and be assigned Dispenser permissions to dispense usernames.



Dispensing Usernames

  • If you have multiple policies, select the appropriate one from the drop down menu.
  • Click Dispense to create a single-use username and password. The single-use username and password and its status will automatically generate and display in the table.
  • Only 64 usernames/passwords can exist at one time. You cannot dispense any more past that until others have been deleted.
Click to enlarge


Username Status

The table at the bottom of the AO Single-Use Username/Password Dispenser displays all single-use usernames and passwords and their status.


There are two statuses:

  • Dispensed: Usernames that have been issued but have not been used
  • Logged in: Usernames that are currently being used


Clicking Logout beside a username/password will remove it from the list of dispensed usernames/passwords.

Click to enlarge


Deleting Usernames

Deleting a Single Username

  1. To delete a single username, click Delete to the right of that username/password.
  2. A confirmation box displays. If you are sure you want to delete the username, click OK. If not, click Cancel.
Click to enlarge


Deleting Multiple Usernames

  1. Check the box to the left of each username you want to delete.
  2. Click Delete Selected at the bottom right corner of the table.
  3. A confirmation box displays. If you are sure you want to delete the selected usernames, click OK. If not, click Cancel.
Click to enlarge


Deleting All Usernames

To delete multiple usernames:
  1. Check the box at the top left corner of the table. Check marks appear in the boxes to the left of all usernames.
  2. Click Delete Selected.
  3. A confirmation box displays. If you are sure you want to delete the selected usernames, click OK. If not, press Cancel.
Click to enlarge


Distributing Usernames and Passwords

Communicate the username and password to the user in print or by email.



Printing

Printing One Single-Use Username and Password

  1. In the table containing single-use usernames and passwords, check the box to the left of the username you want to print.
  2. Click Print.
Click to enlarge


Printing Multiple Single-Use Usernames and Passwords

  1. In the table containing single-use usernames and passwords, check the boxes to the left of the usernames you want to print.
  2. Click Print.
Click to enlarge
  1. A confirmation box will display. Click Print. The single-use usernames and passwords you selected will print.
Click to enlarge


Printing All Username and Password Combinations

  1. Check the box at the top left corner of the table. Check marks will appear in the boxes to the left of all usernames.
  2. Click Print.
Click to enlarge
  1. A confirmation box will display. Click Print. The single-use usernames and passwords you selected will print.
Click to enlarge


Emailing

Emailing One Single-Use Username and Password

  1. In the table containing single-use usernames and passwords, check the box to the left of the username you want to email.
  2. Click Email.
  3. In the box that displays, enter one email address in the Email Address field.
  4. Click Send. The single-use username/password combination will be emailed to the address you indicated.
Click to enlarge


Note.png You can email single-use usernames and passwords to only one email address at a time.


Emailing Multiple Single-Use Usernames and Passwords

  1. In the table containing single-use usernames and passwords, click the boxes to the left of the usernames you want to email.

  2. Click Email.
Click to enlarge
  1. A confirmation box displays. Enter the email address to which you would like to send the username/password combinations in the E-mail Address field.

  2. Click Send.
Click to enlarge


Note.png You can email single-use usernames and passwords to only one email address at a time.


Emailing All Username and Password Combinations

  1. Check the box at the top left corner of the table. Check marks appear in the boxes to the left of all usernames.

  2. Click Email.
Click to enlarge
  1. The E-mail Single-Use AO Username(s) box will display. Enter the email address to which you would like to send the username/password combinations in the E-mail Address field.

  2. Click Send.
Click to enlarge


Note.png You can email single-use usernames and passwords to only one email address at a time.


PAC Management

Note.png PAC Management is a feature of ENA WebSafe Mobile only.


Select PAC Management from the menu to create, manage, and distribute your existing PAC files.


If you have multiple policies, select the policy for which you would like to work with the PAC Management file you would like to view from the Policy drop-down menu.

Click to enlarge


New PAC

To create a new PAC file, give your file a name or description in the Description section. Click to enlarge
In the Body section, enter your PAC file JavaScript using proper syntax. The PAC file creation tool validates the syntax and will only save your JavaScript if the syntax is correct. Click to enlarge
If the syntax is correct, click Save and the newly created PAC file can then be found below in the PAC List. Click to enlarge
If there is incorrect syntax and you try to save the PAC file, you receive an error telling you to fix the syntax. Click to enlarge


PAC List

Once a PAC file is created, it is added to the PAC list and given a unique ID. The PAC List can be sorted up or down by:
  • ID
  • Description
  • Created By
  • Date Created
  • Last Updated By
  • Last Date Updated
Click to enlarge
There are several actions that you may perform with each PAC file. You may Copy, Download, Edit, or Delete each file individually. Click to enlarge


Edit PAC

To edit a PAC file, find the desired file in the PAC List and select Edit in the actions listed to the right of that file.

You can edit the JavaScript of the PAC file in the Body section. If you do not make any changes, you cannot save it. Instead, click the X in the upper right corner of the Edit PAC section.

If you do make changes to the PAC File, then they must meet the syntax requirements.

If your changes have correct syntax, the PAC file will be saved and can be found in the PAC List.

If your changes have incorrect syntax, the file will not save and you will receive an error telling you to fix the syntax.

Click to enlarge


Distribute PAC

To Distribute the PAC file to other machines, you have two options:
  • You may Copy the URL and distribute it. Once the URL is entered into a browser on that computer, the file will download.
Click to enlarge
  • You may Download the file locally and distribute it however you want.
Click to enlarge