- Updates and Notices
- User Guides and Video Tutorials
- ConnectED Wi-Fi
- Hive Manager for ENA Air
Access Point Status Summary Report
The AP(Access point) An Access Point transmits and receives wireless radio signals from devices connected to your Wireless Local Area Network. Status report provides intuitive, graphical health reporting about each AP(Access point) An Access Point transmits and receives wireless radio signals from devices connected to your Wireless Local Area Network. deployed at your site. Interactive graphics allow you to retrieve detailed information for specific APs, and you can export reports for even more data analytics.
- Horizontal Scrolling
- Use horizontal scroll bar to view data if report is wider than screen on which it is being viewed.
- The Data Usage by SSIDService Set Identifier. The public name of a wireless network. and Data Usage by AP(Access point) An Access Point transmits and receives wireless radio signals from devices connected to your Wireless Local Area Network. reports are now sorted by usage (high to low).
- Hyperlink and quick-search capability by Client, AP(Access point) An Access Point transmits and receives wireless radio signals from devices connected to your Wireless Local Area Network. and SSIDService Set Identifier. The public name of a wireless network.
- The Data Usage, Top Ten and Max ClientsDevices (e.g., Smartphones, laptops, tablets) connected to a wireless network. reports contain hyperlinks to detailed Client/User, AP(Access point) An Access Point transmits and receives wireless radio signals from devices connected to your Wireless Local Area Network. and SSIDService Set Identifier. The public name of a wireless network. information.
- Search data for specific client, AP(Access point) An Access Point transmits and receives wireless radio signals from devices connected to your Wireless Local Area Network. or SSIDService Set Identifier. The public name of a wireless network.
- Research data usage by searching for data specific to a client, AP(Access point) An Access Point transmits and receives wireless radio signals from devices connected to your Wireless Local Area Network. and SSIDService Set Identifier. The public name of a wireless network..
- CSV output capability
Q: What is ENA Air?
Q: What wireless 802.11 protocols are supported?
A: ENA Air supports 802.11 protocols with high-performance, dual-concurrent (2.4 Ghz and 5 Ghz) 802.11a/b/g/n and 802.11 ac radios for enterprise-class indoor and outdoor-coverage applications.
Q: What gear does ENA support?
A: ENA Air supports best-in-class network equipment based on extensive ongoing network testing, bench marking, and vendor management. We do extensive ongoing evaluation of network gear and vendor technology, so our customers won’t have to. ENA Air currently utilizes Aerohive Network’s enterprise-class access points and switches with their industry-leading Cooperative Control Technology.
Q: What authentication schemes are supported?
A: ENA Air supports 802.1X with RADIUS, Active Directory or Open LDAP, Captive Web Portal authentication, and MAC authentication. In addition, a unique Private PSKPre-shared key. Password or passphrase used to authenticate and validate users on a wireless LAN. feature is supported to add enterprise-class security and management to pre-shared key authentication.
Q: What indoor Wi-Fi coverage areas are included?
A: For K-12 schools, ENA Air covers all instructional areas including academic classrooms for all content areas, frequently used study areas, media centers, assembly spaces, libraries, gyms, and administrative offices. In the case of libraries, ENA will conduct a site walkdown to assess your coverage needs and Wi-Fi equipment requirements. In addition, ENA Air supports a minimum RF signal strength of at least 70dBm or better as measured by an industry-standard Wi-Fi measurement tool, such as a Fluke AirCheck or similar device.
Q: Is outdoor Wi-Fi coverage supported?
A: ENA Air supports outdoor coverage with rugged, high-performance, dual-concurrent (2.4GHz and 5Ghz) 8021.11n MIMO radios. Designed for the high bandwidth demand of outdoor wireless environments, it supports high-speed mesh and can be deployed in almost every outdoor environment. Please note that outdoor coverage is not included by default in our per-user ENA Air pricing for K-12 schools; however, we can provide outdoor coverage if desired.
Q: What end-user devices does ENA Air support?
A: ENA Air is device-/OS-agnostic, which means it supports Wi-Fi connections to any end-user device (i.e., computer, laptop, tablet, smartphone, etc.) that is industry board-certified to be Wi-Fi 802.11a/b/g/n compliant.
Q: How "fast" is ENA Air?
A: ENA Air supports all currently ratified IEEE 802.11 W-Fi protocols, including 802.11 a/n (5Ghz) and b/g/n (2.4Ghz). In the case of 802.11n, compliant end-user equipment can support theoretical data rates of up to 600 Mbps on ENA Air, with practical data rates at 50 percent those levels. Please note that a number of factors beyond the Wi-Fi service generally affect the user experience. These factors include the capabilities of the end-user device (wireless data throughput is a combination of the capabilities of the wireless service as well as the capabilities of the wireless device) and the WAN and Internet Access bandwidth available for wireless users. For ENA Air customers who also utilize ENA WAN or ENA Internet Access services, ENA can provide end-to-end network monitoring and will work with you to help identify and eliminate bottlenecks if they occur.
Q: What are the advantages of being a cloud-based solution
A: In the case of ENA Air, cloud-based means that our Wi-Fi network equipment connects to the Internet cloud, where ENA can support network monitoring, remote diagnostics, access point configuration, software and policy management all through the cost-effective and timely benefits of Internet connectivity and remote management protocols.
Q: When is the web-based online administrative portal available?
A: The ENA Air online portal accessible via my.ena.com/login will be available in September 2013. Analytic reporting will be accessible as a first release with a subsequent release for dashboard metrics.
Q: What browsers are supported on the ENA Air administrative portal?
A: We intend to support current versions plus the past two versions of popular desktop browsers and the current version of mobile browsers whenever possible. This includes, but is not necessarily limited to, Internet Explorer, Firebox, Chrome, and Safari.
Q: Do I get any reporting visibility into the service?
A: Yes. Although ENA Air is a managed service, ENA provides robust administrative reporting so you have full visibility into your wireless network. Authorized users will have online access to the following reports: Top Talkers, Total Traffic by SSIDService Set Identifier. The public name of a wireless network., Utilization by User or MAC, Total Unique Users, and Maximum Concurrent Users. Reporting will be available by day, month, and year. In addition, ENA’s award-winning Customer Technical Assistance Center (CTAC) will be available 24x7x365 to assist in further proactive monitoring, maintenance, troubleshooting, and replacement.
Q: Can I configure the service?
Currently, configuration management is supported through ENA’s 24x7x365 Customer Technical Assistance Center (CTAC). “Split-horizon” management that enables local technology staff to make online changes to ENA Air Wi-Fi security or access parameters will be available in 2014.
Q: How many SSIDs does ENA Air support?
A: There is no hardware limitation on the number of SSIDs that ENA Air can support; however, for network optimization and performance purposes, we recommend a maximum of three SSIDs per customer/site.
Q: Do you support a guest SSIDService Set Identifier. The public name of a wireless network.?
A: In addition to a main network SSIDService Set Identifier. The public name of a wireless network., ENA Air supports customer requirements for a guest SSIDService Set Identifier. The public name of a wireless network..
Q: What is the implementation process for ENA Air?
A: ENA will dedicate a highly skilled and experienced Project Manager (PM) to manage each ENA Air implementation. The ENA Project Manager will work closely with local staff to ensure the success of all site-level activities, including site surveys, equipment installation and cabling (if necessary), network and access design and integration, and final verification of service. ENA is committed to meeting proposed project deadlines and will work closely with customers to coordinate activities in a manner that minimizes disruption and maximizes efficiency.
Q: Do you support RADIUS?
A: RADIUS is an industry standard protocol for providing authentication, authorization, and accounting, and is also known as AAA. Yes, the ENA Air Wi-Fi service utilizes RFC-compliant RADIUS clients and is capable of interoperating with any other standards-based RADIUS server implementation.
Q: What do customers need to support Active Directory integration?
A: ENA Air supports Windows Active Directory integration and authentication via RADIUS. In order for ENA Air’s Windows Active Directory integration to work in your Wi-Fi environment, you must have RADIUS infrastructure properly configured in your network. Windows Server 2003/2008 supports RADIUS natively through IAS/NPS services. ENA Air will also work with any other standards-based RADIUS implementation that is capable of authenticating users against the customer’s Active Directory environment.
Q: Do you support Bonjour Gateway?
A: ENA Air supports Bonjour Gateway to facilitate “service aware” features. ENA Air supports the management and control of Apple service availability (such as AirPrint, AirPlay, file sharing, collaboration applications, etc.) across the entire wireless network.
Q: What training and documentation will be available for ENA Air?
A: ENA Air offers extensive training documentation via our customer Help Center (help2.ena.com). In addition to training documents and video tutorials, ENA hosts ongoing webinars addressing product, network, and deployment orientation for our customers. Onsite customer training is also available on an as-needed basis.
Q: Will you provide monitoring and alerting of failures?
A: Yes. ENA plans to monitor all components of ENA Air service, including both locally installed equipment and our geographically redundant cloud-based resources. ENA Air service is generally deployed in a way that any single access point failure will not cause a wireless outage at your campus; therefore we may not call you on all failures. We will notify you if we need your assistance to resolve any incidents or reboot any device to restore service, and — as with all ENA services — ENA will notify you of any user visible outage.
Q: If an access point or switch fails, who will replace it?
A: ENA will work with our customers, contractors, or field resources to dispatch a replacement device as quickly as possible. We will ensure that the network is not impacted when a device is offline, and if it is, ENA will set up expedited resources to get onsite and restore service.
Q: Who will manage upgrades to firmware?
A: ENA’s managed service will provide all updated firmware as it’s identified, tested, and determined ready for deployment.
Q: Who do I call for device issues (laptops/tablets) when they cannot connect to the Wi-Fi?
A: The local technology staff will support all devices connecting to the Wi-Fi network. When local technology staff members call ENA’s Customer Technical Assistance Center (CTAC) for assistance, the CTAC will ask if the issues are with all devices in the building, a room, or a single device. If the issue is in a specific room or with a single device, CTAC may ask that you move to another location or try another device to help isolate the issue.
Q: Who do I call if the entire network is down?
A: The ENA Customer Technical Assistance Center (CTAC) is available 24x7x365 to validate your network status and work with you to restore service. The CTAC can be reached via phone at (888) 612-2880 or by e-mail at email@example.com.
|Download Troubleshooting Steps for Teachers, Staff and Students.|
- If possible, teachers, staff, and students experiencing connectivity issues should check the following:
- Is the Wi-Fi turned on/enabled on the device?
- Is the correct network (SSIDService Set Identifier. The public name of a wireless network.) selected?
- If the user is attempting to connect to a PSKPre-shared key. Password or passphrase used to authenticate and validate users on a wireless LAN.-protected secure network, is the correct pre-shared key (PSKPre-shared key. Password or passphrase used to authenticate and validate users on a wireless LAN.) being used? (If you do not know the PSKPre-shared key. Password or passphrase used to authenticate and validate users on a wireless LAN. for a network, the ENA CTAC can provide that to you.)
- If the network requires user authentication (802.1xIEEE Standard for Port-based Network Access Control (PNAC). It provides an authentication mechanism to devices attempting to connect to a LAN or WLAN. – protected), is the correct username and password being entered? Is the user account unlocked?
|Download Troubleshooting Guide for Technology Staff.|
- If teachers, staff, or students are still experiencing connectivity issues, or need help with the above steps, contact school/district/library technology staff.
- Once school/district/library technology staff have confirmed the items above, gather as much of the following information as you can to help the ENA CTAC successfully troubleshoot the issue.
ENA CTAC staff understands you may not be in the location at which users are experiencing connectivity issues. If possible, get at least these three pieces of information before calling the ENA CTAC.
- From what building and room is user trying to connect?
- What is the name of the wireless network (SSIDService Set Identifier. The public name of a wireless network.) to which user is trying to connect?
- Can any user connect to that wireless network (SSIDService Set Identifier. The public name of a wireless network.) with a different device in that location?
If you are onsite, or are in contact with someone onsite who can help you, please gather the following information to provide to the ENA CTAC.
- Can users connect to the Internet via wired connection?
- Can users connect to that wireless network (SSIDService Set Identifier. The public name of a wireless network.) with the same device from a different location?
- If the site has more than one wireless network (SSIDService Set Identifier. The public name of a wireless network.), can users connect to a different network using same device?
- What is the MAC addressMedia Access Control Address. Unique identifier assigned to network interfaces for communications on the physical network segment. of the device having connectivity issues?
- What is the color of the AP(Access point) An Access Point transmits and receives wireless radio signals from devices connected to your Wireless Local Area Network. status indicator light?
- Are you aware of any maintenance being done on the LAN or WAN?
This information is for the benefit of ConnectED Wi-Fi customers. If you are not a ConnectED Wi-Fi customer and need help with ENA Air, please go to the User Guides tab.
ConnectED Wi-Fi Welcome Kit
Troubleshooting Steps for Technology Staff
Information End Users Should Gather Before Contacting AppleCare
This information is for the benefit of ENA Air customers who have access to Hive Manager. If you have log in credentials for Hive Manager, this overview video will be helpful. If you do not have log in credentials for Hive Manager, please go to the ENA Air User Guides tab for detailed information about using your ENA Air portal.
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